2. Receiving Inbound Requests

Previewing the Data

The CRM is now set up to send requests to the integration we created in Glyue, but the integration is not set up to read the data that's being sent.

To start, we'll trigger a request from the CRM to view the request's payload structure on a live example.

Fill out all the fields in the CRM, then click Send to Core. You will see an error on CRM, which is expected at this stage.

In Glyue, open the Run History and click on the most recent entry, then click on INPUT in the Steps column.

If you don't see a new run, re-enter the URL you entered in step 1. If the URL is incorrect, the request won't show up in the Run History. If you still don't see the request, reach out to support@sandboxbanking.com to verify your IP allowlist settings to ensure external traffic is allowed to reach your Glyue instance.

You should see the data you entered in the CRM appear as fields in the payload. Notice that while the meaning of the fields are the same as those from randomuser.me, the naming and structure are slightly different.

Now that we have the structure of the data from the CRM, we need to adjust our mappings to reflect it.

Removing the Call to randomuser.me

First, we'll remove the service request that calls randomuser.me because we are no longer using it as the source of our user information.

In Glyue, navigate to the Build page, select our integration, right-click, and Go To > Service Request.

Right click on the service request with a Formula name of request_users. Click Delete.

Updating the Call to the Core

Right click on the remaining service request (create_new_customer) and click Go To > Field Mapping.

We will adjust the Value column, keeping the Field column the same.

Field Old Value New Value

Field	Old Value	New Value
First Name	`request_user.payload.results[0].name.first`	`request_user.payload.firstname`
Last Name	`request_user.payload.results[0].name.last`	`request_user.payload.lastname`
Email	`request_user.payload.results[0].email`	`request_user.payload.email`
DOB	`request_user.payload.results[0].dob.date`	`request_user.payload.dob`
Person Type	`"individual"`	`"individual"`

First Name

request_user.payload.results[0].name.first

request_user.payload.firstname

Last Name

request_user.payload.results[0].name.last

request_user.payload.lastname

request_user.payload.results[0].email

request_user.payload.email

DOB

request_user.payload.results[0].dob.date

request_user.payload.dob

Person Type

"individual"

Save your changes.

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Last updated 12 days ago